Privacy Policy

1. Introduction

Motor Hand Wash ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS messaging and other communication channels.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name
• Phone number
• Email address
• Vehicle information (make, model, license plate)
• Service preferences and history
• Location data (when you visit our facilities)
• Payment information

Information Collected Through SMS/Text Messaging

When you opt-in to receive text messages from us, we collect:

• Your mobile phone number
• Your carrier information
• Date, time, and content of messages
• Your opt-in and opt-out preferences

3. SMS/Text Messaging Terms

Opt-In and Consent

By providing your mobile phone number and opting in to our SMS service, you expressly consent to receive automated marketing and transactional text messages from Motor Hand Wash at the phone number you provided. Message frequency varies based on your interactions with us.

Message Types

We may send you the following types of messages:

• Appointment reminders and confirmations
• Service completion notifications
• Promotional offers and discounts
• Service recommendations
• Customer satisfaction surveys
• Important updates about our services

Message Frequency

Message frequency varies. You may receive up to 10 messages per month, depending on your service activity and preferences.

Opt-Out Instructions

You can opt-out of receiving SMS messages at any time by texting STOP to any message you receive from us. After you send STOP, we will send you a confirmation message that you have been unsubscribed. You may also opt-out by contacting us directly at the contact information provided below.

Help and Support

For help with our SMS service, text HELP to any message you receive from us, or contact our customer service team.

Message and Data Rates

Standard message and data rates may apply to all text messages. The charges are billed and payable to your mobile service provider. We are not responsible for these charges.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our car wash services
• To process transactions and send service-related communications
• To send appointment reminders and confirmations
• To send promotional offers and marketing communications (with your consent)
• To improve our services and customer experience
• To respond to customer inquiries and support requests
• To comply with legal obligations
• To detect and prevent fraud or security issues

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., SMS platform providers, payment processors)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, privacy, safety, or property
• With Your Consent: When you have given us explicit permission to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. SMS opt-in data and consent records are retained in compliance with applicable regulations.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt-out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information (which we do not do).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

13. SMS Short Code Information

For A2P messaging campaigns, we may use short codes or long codes for sending messages. All messaging programs comply with the CTIA Messaging Principles and Best Practices.